Someone spends hours finding or summarising information
Searching shared drives, re-reading long documents, or preparing the same kind of draft from scratch every time.
Business IT
Turn one slow, repetitive task into a controlled workflow.
Start with work that wastes time or creates avoidable rekeying. Kritical helps you choose the right task, connect the information it needs, and keep a person in charge of the decisions that matter — so the trial finishes instead of stalling in committee.
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Choose where to start.
Jump to the part that matches the problem or decision in front of you.
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What Microsoft's Copilot and agent tools are.
Microsoft 365 and Copilot Studio capabilities, licensing and entitlements change over time and are confirmed against the tenant and current Microsoft terms before a proposal. The project is defined around a bounded workflow, approved data access, human review, exception handling and a result the responsible owner can evaluate.
This is for you if one of these sounds familiar.
Start with one task your team already understands.
You've bought Copilot but nobody's really using it
The licence is active; the workflow around it was never designed.
You want AI to touch a business system, carefully
Updating a record or moving data between systems, but only with a person reviewing the result before anything is committed.
Here's what you get.
A trial scoped to finish, with the coordinating contact, available cover and handover arrangements identified in the proposal.
A workflow chosen against a measurable outcome
Time spent, quality required and the consequence of a wrong result — assessed before deciding whether AI, conventional automation or a process change fits.
Information and permissions checked before any tool is added
Relevant sources, ownership and access reviewed first, including whether Microsoft 365 file-sharing needs to change.
A clear line between a suggestion and an authorised action
What the system may read or change, where review is required, and how uncertain or failed results are handled.
Evaluation against representative examples
An agreed standard for success, tested before wider use is even considered — not a demo, a real assessment.
Why Kritical, specifically.
We explain Copilot and agents in plain words
No jargon about agentic capability. You get a plain description of what the tool will do with your actual data.
Continuity planned around your account
We aim to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. Your proposal sets out the contact model, cover and handover arrangements that apply.
We price the trial, not a platform subscription
Your quote covers the assessment, build and evaluation work — licensing is confirmed and quoted separately.
How this is priced.
Costs depend on the systems, integration work, evaluation and ongoing operation involved. A first engagement — a use-case shortlist, readiness findings and a scoped trial — is priced as a defined piece of work. For more complex requirements, Kritical's AI consulting and enterprise engineering services scope architecture and deeper technical delivery separately. Once the workflow and systems are confirmed, you get a written quote for the trial.
AI governance and control.
AI tools such as Copilot and ChatGPT are only as safe as the rules and access around them. Kritical helps you put those in place and keep them working, so your people can use AI without putting customer or business information at risk.
Policies people can follow
A short, plain set of rules on which AI tools are allowed, what information may go into them and who approves a new use.
Access and data protection
Who can use each tool, which files and mailboxes it can reach, and how sensitive information is kept out of places it should not go.
Monitoring how AI is used
A record of which AI tools are in use and what they are doing, so problems are noticed and questions from customers or insurers can be answered.
See how AI governance works
Read how Kritical sets up ownership, approval and records for AI use.
What happens after you get in touch.
Bring us one task your team already understands and wants improved. We assess the information, access and consequences involved, then scope a trial with a clear success standard. An agreed first phase can deliver an evaluated trial and a documented decision on whether to extend it.
Discuss an AI or Copilot trial
See the scoped price before you commit to anything.
Trying something new with AI? Come and talk to us.
If you want to try something new with AI, whether that is a first trial or a more ambitious idea, bring it to us. We will tell you plainly what is sensible, what it would take and what to put in place before you start.
Talk to us about AI
Tell us what you would like to try and we will take it from there.
Choose the Copilot guide that fits your question.
Start with the part of adoption you need to explain, plan or assess. After the form is accepted, you can open the selected guide set.
Questions before you enquire
Do we need to buy Copilot first?
No. Begin with the task and the information involved. We assess the appropriate tool and prerequisites before you commit to a subscription or implementation.
Can AI send messages or update business records for us?
Those actions require an agreed design, permissions and approval model. We establish the allowed actions and test the workflow before enabling it for operational use.
Can we start without a large AI programme?
Yes. A defined assessment or trial can focus on one useful workflow. Wider rollout is a later decision based on results, readiness and operating responsibilities.
What if the AI gets something wrong?
The design defines what's a suggestion versus an authorised action, and how an incorrect or uncertain result is caught before it reaches a customer or a record.
Do you offer deeper AI engineering, not just Copilot trials?
Yes. More complex requirements route into Kritical's AI consulting and enterprise engineering services, scoped separately once the first trial has proven the fit.
Related services
AI consulting
Kritical turns an AI idea into a clear decision: what it should do, what information it needs, and how you will know whether it worked.
Power Platform
Give your team less repetitive work and a clearer view of the business.
Microsoft 365
When licences, accounts, email, shared files and devices are difficult to administer together, Kritical brings them into one coherent environment — configured and checked against agreed requirements, with ongoing administration scoped separately as your business changes.
Enterprise
When a hard problem crosses infrastructure, identity, applications, security and AI, Kritical aims to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.