Business IT for small and medium organisations
When computers, email, access, security and business software need attention at the same time, Kritical works out what to fix first, what to manage ongoing, and what it will cost — in writing, before you commit to anything.
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Jump to the part that matches the problem or decision in front of you.
You don't need a technical specification to start — just tell us which of these you're in.
One agreed scope and contact route, with an invoice that separates project work from any ongoing service.
Three positions we can stand behind, not marketing lines.
We aim to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. Your proposal sets out the contact model, cover and handover arrangements that apply.
Send us what you're currently paying and what it covers. We'll tell you honestly whether we can do better, not just cheaper.
A subscription is not a working setup. Our quotes separate licences from the configuration, migration and support work around them.
Defined work is quoted as named components, with product and subscription pricing kept in the Shop. Your service quote depends on the users, devices and systems involved, and shows the work component by component rather than hiding it inside one lump sum.
First, a short call about what's not working and what you're trying to achieve. Then a written scope and price — not a sales pitch, an actual document you can compare against another quote. If you go ahead, an agreed first phase can focus on discovery, access and the highest-priority fix, with work and decisions recorded for handover.
Talk through your specific situation before anything is scoped or quoted.
Much of what we set up for you is scripted, tested and repeatable. That means the same careful configuration each time, and a way to check later that nothing has drifted.
Microsoft 365, Intune and security settings are applied from tested scripts rather than by hand, so the result does not depend on who happens to be doing the work.
We keep tested templates for the common settings, adjust them to your environment and apply them the same way every time.
Where it fits, we compare your settings with the agreed baseline and report where they have changed, so a gap is found before it becomes a problem.
Tell us what you run today and which jobs you repeat most.
Open a technology guide, or browse the directory by area.
On this page
Jump to the part that matches the problem or decision in front of you.
No. Tell us whether you need a specific problem fixed, a planned project, or ongoing management, and we scope accordingly — we don't assume every system needs to move to us.
Yes. We agree what Kritical takes on, what your team keeps, and how requests and changes pass between us, in writing, before work starts.
Tell us your renewal date. We can prepare a like-for-like comparison and a transition plan ready for when your current agreement ends.
Yes. Tell us your location and the work involved, and we'll confirm availability, timing and any travel cost in the quote itself.
A like-for-like quote comes back once you send your current costs and scope. Start dates depend on the work and your current provider's notice period.
When something stops working, your team should know exactly where to turn and roughly when it'll be fixed.
You don't need to replace your IT team or your existing provider to get a migration finished, a specialist platform fixed, or a backlog cleared.
When licences, accounts, email, shared files and devices are difficult to administer together, Kritical brings them into one coherent environment — configured and checked against agreed requirements, with ongoing administration scoped separately as your business changes.
When finance, sales and commerce run on applications that don't talk to each other, someone on your team is manually reconciling numbers that should already match.
Kritical assesses configuration, prioritises remediation and implements agreed security improvements across identity, endpoints, networks and infrastructure.
A backup job that completes overnight tells you nothing about how long a real restore takes, or how much work you would lose along the way.
Kritical assesses backup and disaster-recovery arrangements against the systems your organisation needs to restore.
Tell us what you want to achieve, what you have today and when it matters.
