Our capabilities
Find the help you need.
Browse by capability, then open a page for the scope, deliverables and next step. You can engage Kritical for a project, ongoing help or specialist work with your team.
Business IT & connected systems
Support the people, processes and systems that keep the business moving.
Business ITSupport & workplace
- Managed ITWhen something stops working, your team should know exactly where to turn and roughly when it'll be fixed.
- Co-managed ITYou don't need to replace your IT team or your existing provider to get a migration finished, a specialist platform fixed, or a backlog cleared.
- Core bundlesPhishing email, harmful websites, lost files and weak passwords are the everyday security risks for any business.
- IT managementIT management sits above the helpdesk and the project list.
- Microsoft 365When licences, accounts, email, shared files and devices are difficult to administer together, Kritical brings them into one coherent environment — configured and checked against agreed requirements, with ongoing administration scoped separately as your business changes.
- Secure work anywhereYour people should be able to pick up a managed device in the office, at home, at a client site, in a hotel, cafe or airport and keep working without bypassing security to get things done.
- Workplace setupWhen device setup, accounts, applications and access are handled differently each time, people lose hours before they can work.
- Hardware & softwareKritical sources hardware and software alongside the configuration, deployment and support needed to use it, so the product price is not confused with the setup cost.
Connectivity, policy & recovery
- Business connectivityKritical investigates office networks, Wi-Fi and internet dependencies so your team can reach the systems it needs, then plans the fix around your sites and applications — not a guess that a bigger internet plan will solve it.
- IT policy packsKritical prepares practical IT, IT operations and IT security policy foundations, then helps adapt them to the way your organisation works.
- Managed backupA backup job that completes overnight tells you nothing about how long a real restore takes, or how much work you would lose along the way.
- Business email compromise & phishingBusiness email compromise is a message that looks like it came from your boss, your supplier or your bank and asks someone to pay, change bank details or sign in.
Business systems & automation
- Business ApplicationsWhen people are rekeying the same information, chasing missing approvals or unsure which system holds the right answer, Kritical connects ERP, CRM, commerce, reporting and workflow automation so the business runs from one clear process.
- Business systemsWhen finance, sales and commerce run on applications that don't talk to each other, someone on your team is manually reconciling numbers that should already match.
- Business CentralIf finance, purchasing or inventory work is split across Business Central, spreadsheets and a handful of other systems that don't talk to each other, Kritical turns that mess into one tested configuration — with clear data, clear integration and a clear handover so you know who owns what once it's live.
- Dynamics 365Dynamics 365 is a family of separate applications under one brand, including Sales, Customer Service, Field Service, Project Operations, Finance, Supply Chain Management and Commerce.
- Power PlatformGive your team less repetitive work and a clearer view of the business.
- AI & automationStart with work that wastes time or creates avoidable rekeying.
- Microsoft servicesWhen Microsoft 365, identity, Azure and business applications have become disconnected purchasing decisions, Kritical can connect the agreed parts into one environment and explain what belongs where before you buy anything else.
Dynamics 365 & commerce
- Dynamics 365 CommerceWhen product, price, customer and fulfilment decisions are disconnected across stores, digital channels and enterprise systems, Kritical maps the journey and compares Dynamics 365 Commerce with alternatives such as Shopify — priced and quoted, whichever route fits.
- Dynamics 365 Customer ServiceWhen requests arrive through different channels and context is fragmented across tools, Kritical maps the service process end to end and scopes Dynamics 365 Customer Service around cases, routing, knowledge and the service levels your team can keep.
- Dynamics 365 Field ServiceWhen dispatch, field work, equipment, parts and billing live in separate systems, Kritical maps the end-to-end process and scopes Dynamics 365 Field Service with the integrations and operating ownership it needs to run clearly.
- Dynamics 365 Project OperationsWhen estimates, resource plans, time, costs and invoices tell three different stories about the same job, Kritical maps the project lifecycle and scopes Dynamics 365 Project Operations around a commercial and delivery model your team can run.
- Dynamics 365 SalesIf pipeline stages mean different things to different people, customer records are duplicated, or managers can't see what's stalled, Kritical shapes Dynamics 365 Sales around one clear process so your team can see and progress the right work — instead of maintaining a CRM nobody trusts.
- Shopify–Business CentralKritical has built a Shopify-to-Business Central connector for this work.
- Shopify & commerceWhen the storefront and the operation behind it are disconnected, every order creates manual work and every customer question takes longer than it should.
Enterprise engineering & AI
Bring depth to architecture, platforms, infrastructure and delivery.
EnterpriseStrategy & governance
- Strategy consultingKritical helps leadership turn business priorities, operational constraints and technology choices into an evidence-based direction.
- Management consultingKritical management consulting focuses on technology-dependent operations: how work crosses teams and suppliers, how decisions are made, where accountability is lost and what operating changes are needed to deliver a chosen direction.
- Technology consultingKritical helps organisations assess the current environment, compare options on the same basis and define the work needed to move forward.
- Technology leadershipNot every organisation needs a full-time chief information or technology officer, but every organisation needs someone accountable for technology decisions.
- IT governanceKritical helps organisations define who can decide, who must approve, what evidence is required and how exceptions are handled across technology operations and change.
- Information governanceMake sensitive information easier to find, share and protect.
Security & assurance
- CybersecurityKritical assesses configuration, prioritises remediation and implements agreed security improvements across identity, endpoints, networks and infrastructure.
- Vulnerability managementMost organisations know they have vulnerabilities. The hard part is knowing which ones matter, getting them patched without breaking anything and showing that the job is done. Kritical scans, prioritises and remediates vulnerabilities and patches, then checks the fix and reports the result in plain terms. Send us a few details and we will come back with a clear plan and a written quote.
- Security readinessFrameworks are useful when they help you decide what to protect, which gaps matter and what evidence should exist.
- Essential EightIf your Essential Eight position is unclear, Kritical turns the maturity model into a scoped technical baseline, visible gaps and a clear remediation sequence across the systems your organisation controls — assessed, not certified, and quoted.
- Privacy engineeringWhen personal information is scattered across applications, backups and file shares, ownership, access and retention can be unclear.
Infrastructure & cloud
- Cloud & AIWhen Azure, private cloud, VCF, Hyper-V and datacentre choices pull in different directions, Kritical brings the workload, data, cost and operating responsibility back into one practical platform decision.
- Data centresWhen a room needs planning, filling or maintaining and your own people cannot be on site, Kritical plans the commissioning and decommissioning of physical data centres, then puts hands on the equipment: rack and stack, cabling, backup media changes and remote hands.
- CCTV and physical securityCameras, door controllers and the network that carries them are part of how a critical site runs.
- VMware Cloud FoundationKritical plans and delivers VMware Cloud Foundation work around the workloads, infrastructure and operating responsibilities that depend on it.
- Infrastructure & resilienceKritical works across data centres, virtualisation, operating systems, networks and recovery.
- Backup & recoveryKritical assesses backup and disaster-recovery arrangements against the systems your organisation needs to restore.
- VM hardware compatibilityThe newest virtual hardware version is not automatically the right one.
Platforms, networks & identity
- Windows & MicrosoftKritical works on Windows infrastructure and the services business applications depend on, including Active Directory, hybrid identity and platform migration.
- Linux & UnixKritical works on Linux and Unix infrastructure inside mixed technology environments.
- Azure & hybrid cloudKritical assesses and engineers Azure environments alongside the systems they connect to.
- Identity & accessWhen access is inconsistent, over-permissioned or difficult to recover, Kritical improves identity across Active Directory, Microsoft Entra ID and connected applications, so people and services get the access they need and nothing more than that.
- NetworksWhen connectivity, segmentation or platform integration is limiting the business, Kritical assesses and changes the network around application requirements, so your team can resolve the constraint and operate it with confidence afterwards.
- Apple in businessWhen Macs and other Apple devices sit outside the normal identity, application and support process, coverage is inconsistent and nobody owns the exceptions.
Performance & storage
- PerformanceKritical investigates difficult performance problems: the slow application, the intermittent stall, or the storage array that looks fine on the dashboard while the business waits.
- Windows InternalsKritical investigates Windows performance using the operating system's own observable behaviour: workload, scheduling, memory, I/O, services and the dependencies around them, captured with the same Event Tracing for Windows and Windows Performance Analyzer toolset Microsoft's own engineers use, for a clear, evidence-based explanation instead of a guess.
- Cross-platform performanceWhen a slow or unstable service crosses Windows, Linux, Unix, Apple, virtualisation, networks and shared platforms, Kritical follows the dependencies end to end to find the real constraint and restore a workable result — instead of stopping at the first system boundary.
- Critical applicationsKritical helps application owners investigate slow, unstable or capacity-constrained services by connecting the user experience with application, data and infrastructure evidence — so the fix targets the actual constraint, not the easiest metric to change.
- Enterprise storageKritical helps organisations assess enterprise storage performance, architecture and change across hosts, fabrics, virtualisation, arrays, data protection and the applications that depend on them — so a migration or upgrade improves the thing that matters to the business.
AI consulting & engineering
- AI consultingKritical turns an AI idea into a clear decision: what it should do, what information it needs, and how you will know whether it worked.
- AI document processingWhen invoices, forms or records arrive faster than people can classify and rekey them, Kritical builds document workflows that reduce repetitive work while keeping exceptions and important decisions visible to a person.
- AI engineeringWhen an AI idea is stuck between a promising demo and the real systems, information and decisions it has to support, Kritical engineers a working implementation with clear human approval and operating control, then hands it over with the documentation to run it.
- AI governanceKritical helps you work out who owns each AI use case, how it gets approved and what evidence you keep.
- On-premises AIBuying a GPU server or high-performance computing cluster before sizing the workload creates costly capacity, facilities and operating risk.
Enterprise applications & software
- Application integrationWhen records are duplicated, delayed or stuck between systems, Kritical builds integrations around clear ownership and recovery, so the business process completes instead of needing a person to reconcile it by hand every week.
- Dynamics 365 FinanceFor organisations facing a complex Dynamics 365 Finance decision, Kritical maps financial operations, entities, dimensions, integrations and programme dependencies so you can choose a clear, bounded ERP delivery path, with the technical discovery itself scoped and priced in writing.
- Dynamics 365 Supply ChainWhen procurement, planning, manufacturing, inventory, warehousing and transport decisions are disconnected, Kritical maps the operating model and scopes a workable Dynamics 365 Supply Chain Management implementation.
- Software engineeringWhen manual work or a platform limitation is holding a process back, Kritical builds maintainable software, automation or platform extensions that give the team a workable result, with ownership and support arrangements agreed before delivery, not discovered after.
Buy
- Computers & accessoriesThe wrong device wastes time and money twice — once on the purchase, and again on the workaround.
- Networks, servers & storageA server, storage array or network switch chosen in isolation creates an expensive constraint six months later.
- Software & subscriptionsQuantities, terms, eligibility and renewal responsibilities should be clear before you buy, not discovered at the next invoice.
Protect & renew
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