About Kritical
Bring us the problem, purchase or change you need to make.
Working with Kritical
How Kritical works.
Before we start, you can see what is being supplied, who owns each task and what will be tested at handover. We put scope, access and change control in writing so your team can make decisions with confidence.
On this page
Choose where to start.
Jump to the part that matches the problem or decision in front of you.
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What you can check about Kritical before you engage us.
Kritical is an Australian IT business based in Geelong, Victoria, selling and delivering Microsoft 365, Business Central and Dynamics 365, CrowdStrike Falcon endpoint security, backup and recovery, managed IT, networking, data-centre and VMware Cloud Foundation engineering, performance engineering, Apple and Jamf device management, Shopify commerce, and AI consulting, engineering and governance. We do not publish a client count, a satisfaction score or a review total on this page, because we have not independently verified one worth printing. If we later do, it goes here with its source and the date it was checked, not as a permanent number nobody revisits.
A written boundary before access or change.
The engagement scope records the systems, people, locations, work, deliverables, assumptions and exclusions involved. It distinguishes product supply, professional services, ongoing support and third-party work. If discovery changes the boundary, the decision is made visibly rather than hidden inside delivery.
Use only the access the task requires.
Administrative access, customer information and credentials are handled through the agreed working method. We identify who approves access, how it is used, where evidence is retained and what should be removed or changed at handover. Do not send passwords, payment details or confidential records through the public website form.
Plan changes around what must keep working.
Technical work records the intended result, dependencies, affected users, timing, validation and recovery approach appropriate to the risk. Where a change needs a specialist supplier, licensed trade, platform provider, independent assessor or legal adviser, that role stays explicit rather than folded quietly into our scope.
Leave decisions and operating information behind.
The handover can include the agreed configuration record, test or verification results, known exceptions, unresolved risks, supplier information, recovery steps and ownership after delivery. The exact artefacts depend on the engagement and are listed before the work starts.
Check the proposal for the claim that matters.
Technology capability, vendor relationships, professional qualifications and artwork permissions are different facts. Kritical states only what is relevant to the proposed work. Product availability, licensing, price, service coverage and implementation responsibilities are set out in the current quote or proposal, not implied by a logo on this page. Where reviewing this page leads to actual work, the price depends on the systems and hours involved, and we quote once we receive your requirement.
Questions before you enquire
Can we request security or privacy information before engagement?
Yes. Tell us the decision you need to make and the information your review requires. We will agree a suitable exchange method and identify any material that needs a confidentiality arrangement.
Do you use subcontractors or specialist contractors?
A proposal can include an appropriately qualified specialist where the job needs one. The role, responsibility and commercial boundary are identified for the engagement.
Where are service levels and warranties defined?
Only the current agreement, quote or proposal defines the service coverage, response commitments, warranties and commercial terms for your work.
Why does this page not show client logos or review scores?
Because we would rather show nothing than a number we cannot stand behind. If a genuine, checkable figure exists later, it appears here with its source, not before.
How do we verify what Kritical tells us about a project?
Ask for the specific evidence the decision requires — a configuration record, a test result, a written scope — rather than a general assurance. We would rather produce the document than repeat the claim.
Who does the work we are paying for?
The proposal sets out the delivery contact model and any specialist supplier or contractor involved, including the cover and handover arrangements that apply.
What happens if a claim on this website turns out to be wrong?
Tell us, and we correct it. A page is easier to fix than a decision you made because of it, so we would rather hear about the error than have it stand.
Related services
Cybersecurity
Kritical assesses configuration, prioritises remediation and implements agreed security improvements across identity, endpoints, networks and infrastructure.
Security readiness
Frameworks are useful when they help you decide what to protect, which gaps matter and what evidence should exist.
Resources
Use these practical guides to prepare for a renewal, a business-system change or a secure AI project.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.