Capture and classify
Identify document types and route them to the right process.
AI engineering
Turn documents into controlled, reviewable work.
When invoices, forms or records arrive faster than people can classify and rekey them, Kritical builds document workflows that reduce repetitive work while keeping exceptions and important decisions visible to a person.
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Choose where to start.
Jump to the part that matches the problem or decision in front of you.
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Start with a bounded document workload.
Candidate workloads include invoices, purchase documents, forms, service records and correspondence. We map document types, source systems, required fields, decision points and exceptions before choosing models or platforms.
Extract and validate
Extract useful fields, apply deterministic checks and surface uncertainty.
Connect the workflow
Pass accepted information to ERP, CRM, commerce or case-management systems.
Keep approval and exceptions explicit.
Automation should not hide uncertainty. The design defines confidence thresholds, validation rules, human review queues, access boundaries, retention requirements and a clear record of what was processed, checked and approved.
Prove the workflow against representative material.
A scoped delivery can move from discovery and sample-set preparation through a prototype, integration and agreed checks before handover. We measure accuracy, processing speed and exceptions against your real documents, not a vendor demo set.
Three situations we usually start from.
Invoices arrive faster than they can be keyed
A growing volume of supplier invoices means someone is always behind, and errors slip through under the backlog.
Forms come in every format imaginable
The same request arrives as a PDF, a scanned form or a photo from a phone, and each one needs the same fields extracted.
Nobody can explain why a case was approved
Decisions happen inside a person's inbox, with no record of what was checked or why an exception was allowed through.
Why Kritical, specifically.
Continuity planned around your account
We aim to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. Your proposal sets out the contact model, cover and handover arrangements that apply.
A written quote
We review the supplied information, then confirm the scope, written price and expected timing.
We price the workflow, not just an API call
Extraction, validation, review queues and integration are the real cost. We scope and price that work directly, in writing.
We explain confidence thresholds in plain English
Your finance or operations lead gets a working understanding of when the system defers to a person.
Questions before you enquire
Can this connect to Business Central or Dynamics 365?
Yes, where the target APIs, data model and permissions support the required workflow. The integration and record ownership are confirmed during discovery.
Does AI approve the final transaction?
Only if the agreed risk and control design permits it. Consequential or uncertain cases can be routed for human review and approval.
Which AI platform do you use?
Platform selection follows the workload, data location, security, integration and operating requirements. Kritical can assess cloud, hybrid and on-premises options.
Why is there no price shown on this page?
Document volume, field complexity and integration scope change the cost too much for one published number. Send a sample and you get a written, scoped quote.
What documents do we need to provide to get a quote?
A representative, lawfully shareable sample of the document type, the fields you need extracted, the target system, and any known exceptions the current process already struggles with.
How do you handle documents containing sensitive information?
Access boundaries, retention and handling rules are agreed before any document is processed, and the design keeps a clear record of what was seen, by which process, and why.
Can the workflow improve over time?
Yes, where a review and feedback loop is part of the agreed design. Corrections made by reviewers can inform future accuracy without removing the human check on consequential decisions.
What happens to documents that fail validation?
They are routed to a defined exception queue with the reason recorded, rather than silently rejected or forced through. Your team decides who resolves each exception type and how quickly.
Do we need our own data science team to run this?
No. Kritical scopes, builds and hands over the workflow, including the monitoring and review process your team needs to operate it day to day without ongoing specialist support.
Related services
Business Central
If finance, purchasing or inventory work is split across Business Central, spreadsheets and a handful of other systems that don't talk to each other, Kritical turns that mess into one tested configuration — with clear data, clear integration and a clear handover so you know who owns what once it's live.
Dynamics 365 Sales
If pipeline stages mean different things to different people, customer records are duplicated, or managers can't see what's stalled, Kritical shapes Dynamics 365 Sales around one clear process so your team can see and progress the right work — instead of maintaining a CRM nobody trusts.
Power Platform
Give your team less repetitive work and a clearer view of the business.
AI engineering
When an AI idea is stuck between a promising demo and the real systems, information and decisions it has to support, Kritical engineers a working implementation with clear human approval and operating control, then hands it over with the documentation to run it.
AI governance
Kritical helps you work out who owns each AI use case, how it gets approved and what evidence you keep.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.